Frequently Asked Questions
Everything you need to know about your next favorite headpiece.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head using a flexible tape measure positioned about one inch above your eyebrows. Consult our detailed Size Guide on each product page to match your measurement to our specific sizing chart.
What is your return policy for headwear?
We offer a 30-day return window for all hats in their original, unworn condition with tags attached. Please ensure the item is shipped back in its original protective packaging to prevent crushing during transit.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your hat for a specific event or occasion.
Do you ship internationally?
Yes, The Hatter ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically at checkout.
How should I care for and clean my hat?
Care instructions vary by material. Generally, felt hats should be brushed with a soft-bristled brush, while straw hats can be wiped with a damp cloth. Always avoid direct heat and store your hat in a cool, dry place.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.